How To Return A Bed In A Box – It’s EASY!

By | December 22, 2023

I have recently come across a question that seems to puzzle many bed shoppers: how to return a bed in a box? Being a curious individual myself, I embarked on a mission to find the answer. After thorough research and personal experience, I can confidently say that returning a bed in a box is actually quite easy! In this blog post, I will share my step-by-step guide on how to navigate this process smoothly and hassle-free. So, if you are contemplating returning your bed in a box, keep reading as I reveal the secrets to make it a breeze!


Returning a bed in a box may seem like a daunting task, but with the right information and guidance, it can be a hassle-free process. In this article, I will guide you through the steps to return a bed in a box, making it as easy as pie. So, let’s jump right in!

Step 1: Check the Condition of the Mattress

To return a mattress, it needs to be in good condition with no damage. Before initiating the return process, inspect your mattress for any signs of wear and tear or damage that may have occurred during use. If your mattress is in pristine condition, you’re ready to move on to the next step!

Step 2: Consider Using a Mattress Protector

Using a mattress protector can help maintain the condition of the mattress and prolong its lifespan. It acts as a barrier against spills, dirt, and dust mites, ensuring that your mattress stays clean and hygienic. Investing in a high-quality mattress protector is a wise choice, as it can potentially save you from unwanted damages and make the return process smoother.

Step 3: Understand the Return Policy

Different mattress brands have different return policies. It’s crucial to familiarize yourself with the specific return policy of the brand you purchased from. In-store purchases may require the retailer to pick up the mattress, possibly at a fee. On the other hand, online purchases usually come with arranged mattress pick-up by the company. Make sure to read the return policy carefully and follow the instructions provided.

Step 4: Initiate the Return

Once you’ve checked the condition of the mattress and understood the return policy, it’s time to initiate the return process. Contact the customer service department of the mattress company and inform them about your decision to return the mattress. They will guide you through the necessary steps and provide you with a return authorization.

Step 5: Pack the Mattress

Before the mattress pick-up, you’ll need to properly pack the mattress. Follow the instructions provided by the company on how to pack it efficiently. This may involve compressing the mattress back into its original packaging or using a box and protective materials to ensure its safe transportation.

Step 6: Arrange for Pick-Up

Once the mattress is packed and ready, arrange for the pick-up with the company. They will coordinate a convenient date and time for the pick-up of the mattress from your location. Some brands may charge a shipping fee for returns, so be sure to inquire about any associated costs.

Step 7: The Refund Process

Once the mattress is returned and received by the company, a refund will be issued according to the terms and conditions of the return policy. The refund process may take some time, so it’s essential to be patient. Rest assured that your refund will be processed, and you will be notified accordingly.


Returning a bed in a box doesn’t have to be a complicated ordeal. By following the steps outlined in this article, you can easily navigate through the process and ensure a smooth return experience. Remember to check the condition of the mattress, use a mattress protector, understand the return policy, initiate the return, pack the mattress properly, arrange for pick-up, and await your refund. Happy returning!


  1. How do I know if my mattress is eligible for return?
    To determine if your mattress is eligible for return, check the return policy of the brand you purchased from. The policy will outline the specific criteria for returning a mattress.

  2. Can I return a mattress that I’ve been using for a while?
    Most mattress companies have a specific time frame within which you can return the mattress. Once this time period has passed, returning the mattress may no longer be possible. Refer to the return policy for more information.

  3. Are there any additional charges for mattress returns?
    Some brands may charge a shipping fee for returns or require you to bear the cost of return shipping. Make sure to clarify any additional charges during the return process.

  4. Can I return a mattress that I bought from a physical store?
    Yes, you can return a mattress purchased from a physical store. However, the retailer may have specific instructions for returning the mattress, and there may be associated fees for pick-up.

  5. Can I trust mattress reviews on websites and social media?
    While some mattress companies provide free products for review, there is no guarantee of a favorable review. It’s important to conduct thorough research and consider multiple sources before making a decision based on reviews.

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